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Returns & Exchanges Payment Methods Shipping Charges Sales Tax Backorders Custom Orders Order Status Sizing Information Returns & Exchanges RETURNS MALIBU STRINGS DOES NOT OFFER REFUNDS. �IF AN ITEM DOES NOT WORK OUT, WE PROVIDE OUR CUSTOMERS THE OPPORTUNITY TO BUY THE SAME ITEM AT A GREATLY REDUCED PRICE. (70% DISCOUNT) During the COVID Pandemic, we have had to reevaluate the way we operate. We currently make every single item we sell when it is ordered. The majority of our customers have purchased from us before and understand our sizing and styles. If you are new to Malibu Strings, please email us before ordering and we will work with you on ordering the right size and style. Remember we make everything when ordered and are able to adjust items for customers if needed. DAMAGES & SHIPPING ERRORS If there has been an error in shipping or an item has arrived damaged, please notify customer service immediately by e-mail at [email protected]. Malibu Strings guarantees it's clothing to be free from damage or manufacturer defect for the first 60 days from date of order as long as you follow our care instructions. Malibu Strings suits are very delicate and experience normal "wear and tear" over time. If you receive a damaged or defective item, please notify us within 10 days of receiving your merchandise and we will happily exchange the unwashed/unworn item for the same item at no cost. Care Instructions � Malibu Strings suits are constructed of beautiful fabrics and trims that are extremely delicate in nature. While ALL of the suits can be worn in pool or ocean water, they are not intended for strenuous physical water activity or long periods of time in heavily chlorinated water. All swimwear should be hand washed in cold water with very mild soap. Lie flat or hang to dry. Payment Methods      Malibu Strings accepts Visa, Mastercard, American Express, Discover, and PayPal. Malibu Strings also accepts money orders made out to "Malibu Strings" mailed to: 21521 Blythe St Canoga Park, CA 91304 Shipping Charges All items are made when ordered. Our current shipping times and methods are as follows: Standard Shipping (US orders) - 10-14 business days from the time the order is placed - $14.95 Express Shipping (US orders) - 4-7 business days from the time the order is placed - $50.95 Standard International Shipping (Outside the US) - 12-18 business days from the time the order is placed - $34.95 Express International Shipping (Outside the US) - 7-10 business days from the time the order is placed - $60.95 All International orders are shipped through DHL, FedEx, or USPS Express International Mail, unless another service is requested. For special shipping requests, you may e-mail [email protected]. Please note that any customs transactions will be customer's responsibility. All orders to APO/FPO addresses are sent USPS Priority Mail. There are no additional fees. Additional shipping fees might be necessary for some countries. If additional shipping fees are necessary, customer will be notifed. Sales Tax We charge NO SALES TAX for orders shipped outside of California. We charge required local and state taxes for California. The appropriate amount will be applied to your order when it is totaled by our shopping cart system. Backorders and out of stock merchandise Backordered merchandise includes items that are not currently in stock. In the event that your order can not be filled within 7 days we will put it on backorder status and notify you of the approximate delivery date via e-mail. If you do not respond to our e-mail notification, we will consider your order to be valid and we will notify you upon our shipment of the backorder items via e-mail. Custom Orders We are able to make custom orders. Custom orders are non-returnable. Custom modifications start at $20 per item. We can also add tie sides to almost any of our bottoms for an additional $10 Sizing Information We specialize in swimsuits for the uninhibited, so when ordering keep in mind that our styles are cut SMALL. If you would like more coverage, order a size larger than you normally would. The table below shows the width of the top of our basic triangle tops.
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